Topics in Management: TQM

The quality movement is associated with the Japanese economic renaissance after World War II. Total Quality Management (TQM) is an approach based on the use of quality concepts developed in Japan... The aim of TQM is to minimize waste and reworking by achieving ‘zero defects’ in the production process. TQM is not a single magic bullet, but rather an approach that integrates a group of concepts."

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TQM (Total Quality Management). (2003). In Capstone Encyclopaedia of Business. Retrieved from http://ezproxy.hofstra.edu/login?qurl=http%3A%2F%2Fwww.credoreference.com/entry/capstonebus/tqm_total_quality_managemen